Terms & Conditions

Effective Date: August 2026

These Terms & Conditions govern the use of services provided byJB Car Rentals. By requesting a quote, confirming a booking, making an advance payment, using our website or communicating with us for travel and transport services, you agree to the terms outlined below.

1. Company Information

JB Car Rentals is a travel and transportation service provider based in Agra, Uttar Pradesh, India. We help arrange private cars, chauffeur services, airport transfers, fleet support, group travel, corporate movement, private tours and custom India journeys.

Our services may include:

• Private chauffeur-driven vehicle bookings
• Airport, railway station, hotel and intercity transfers
• Golden Triangle, Rajasthan, Kashmir, Ladakh and custom tour planning
• Group transport using cars, SUVs, Urbania, tempo travellers or coaches
• Hotel-inclusive travel arrangements, where agreed
• Tour guides, sightseeing coordination and related travel support

2. Booking Requests and Confirmation

A booking request made through our website, WhatsApp, email or phone is not considered confirmed until availability, pricing, inclusions, exclusions and payment terms have been agreed.

A booking is normally considered confirmed only after:

• The final route, travel date and service details are agreed
• The required advance payment is received
• Confirmation is shared by us through WhatsApp, email or another agreed communication channel

Until confirmation is issued, vehicle availability, hotel availability, guide availability and quoted rates may change.

3. Pricing and Quotations

Prices depend on the actual travel requirement. This may include travel date, pickup city, drop city, distance, duration, vehicle type, traveller count, luggage volume, hotel category, guide requirement, route conditions and seasonal demand.

All prices and inclusions will be communicated before booking confirmation. Any service not clearly mentioned as included should be treated as excluded.

Prices may change due to hotel rate changes, fuel changes, taxes, government charges, safari or ticket availability, route changes, additional kilometres, extra hours or supplier conditions.

4. Payments

Payment terms will be shared at the time of booking confirmation and may vary by service type.

For vehicle-only bookings, an advance payment may be required to hold the vehicle and driver arrangement. For tours that include hotels, safari permits, tickets or other prepaid services, a higher advance may be required.

Full or balance payment must be completed as per the agreed terms before or during the service. Failure to complete payment within the agreed timeline may result in cancellation or withholding of services.

Detailed payment terms are covered separately in ourPayment Policy.

5. Cancellations, Changes and Refunds

Cancellation and refund rules depend on the type of booking, timing of cancellation, supplier terms and services already confirmed.

Hotel bookings, safari permits, train tickets, domestic flights, monument tickets, guide bookings and other prepaid services may follow their own cancellation terms and may be partially or fully non-refundable.

Any cancellation or modification request should be shared in writing through WhatsApp or email as early as possible.

Detailed cancellation and refund terms are covered in ourCancellation & Refund Policy.

6. Itinerary, Route and Vehicle Flexibility

We make reasonable efforts to operate the agreed route, timing and service plan. However, adjustments may be required due to traffic, road conditions, weather, local restrictions, hotel check-in rules, monument closures, government instructions, vehicle access rules, political events, safety concerns or other operational reasons.

Vehicle category, model, seating layout and luggage suitability must be confirmed based on the exact requirement. Images shown on the website may represent vehicle categories and may not always guarantee the exact same model, colour or configuration unless specifically confirmed.

7. Traveller Responsibilities

Travellers are responsible for ensuring they have valid travel documents, identity documents, visas, permits, travel insurance, medical clearance where required and any documents needed for hotels, airports, railways, safari bookings or local authorities.

Travellers should also provide accurate pickup details, arrival information, traveller count, luggage estimate and contact information. Delays or service issues caused by incorrect or incomplete information may result in additional charges or missed services.

8. Hotels, Guides and Third-Party Services

Where a booking includes hotels, guides, safari permits, monument tickets, train tickets, domestic flights or other third-party services, those services are subject to the rules and policies of the respective supplier or authority.

We coordinate with suppliers in good faith, but we are not responsible for disruptions, delays, cancellations, quality issues or policy changes caused by third-party suppliers, authorities or circumstances beyond our control.

9. Delays, Waiting Time and Additional Charges

Additional charges may apply for route changes, extra kilometres, extra hours, late-night service, parking, tolls, state taxes, permits, guide waiting time, hotel waiting time, additional sightseeing or services not included in the confirmed booking.

Airport and railway station transfers should be planned with adequate buffer time. We are not responsible for missed flights, trains, appointments or events due to traffic, weather, road closures, late guest arrival or delays outside our control.

10. Force Majeure

JB Car Rentals shall not be held responsible for cancellations, delays, route changes, service disruptions, additional costs or non-performance resulting from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, road closures, government restrictions, strikes, protests, civil unrest, pandemics, accidents, supplier failures, transport disruption or other unforeseen events.

11. Website Content

Content on this website, including text, itineraries, route ideas, images and service descriptions, is provided for general information and travel planning guidance.

Website content may be updated, corrected or removed at any time. No website content should be treated as a confirmed booking offer unless specifically confirmed by us.

12. Limitation of Liability

We aim to provide reliable travel and transport coordination, but we cannot be held liable for indirect losses, missed connections, personal expenses, loss of belongings, supplier failures, delays, accidents, injuries, illness or events outside our reasonable control.

Travel insurance is strongly recommended for all travellers, especially for multi-day tours, international visitors, senior travellers and hotel-inclusive journeys.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with the effective date.

14. Contact Information

For questions about these Terms & Conditions, please contact:

JB Car Rentals
Agra, Uttar Pradesh, India
Email:support@jbcarrentals.in
Phone:+91 97199 96651