Cancellation & Refund Policy

Effective Date: August 2026

At JB Car Rentals, we understand that travel plans may change. This Cancellation & Refund Policy is designed to remain fair to our guests while also respecting confirmed commitments made with drivers, vehicle partners, hotels, guides and other travel suppliers.

By confirming a booking and making an advance payment, the guest acknowledges and accepts this Cancellation & Refund Policy.

1. Cancellation Request

All cancellation requests must be submitted in writing through email or WhatsApp.

The effective cancellation date will be the date and time on which we receive the written cancellation request.

Verbal cancellation requests may not be treated as confirmed unless followed by written confirmation.

2. Vehicle-Only Bookings

Vehicle-only bookings include private cars, SUVs, Innova, Urbania, tempo travellers, coaches, airport transfers, intercity transfers, local sightseeing transport and similar chauffeur-driven transport services where hotels are not included.

• More than 30 days before travelCancellation may be accepted without vehicle cancellation charges, unless a special arrangement, permit, peak-date booking or supplier commitment has already been made.
• Within 30 days of travelCancellation charges may apply depending on the confirmed vehicle, route, travel date, driver assignment, permit requirement and supplier commitments.
• Same-day, next-day or peak-date bookingsThese may be partially or fully non-refundable if the vehicle, driver or supplier has already been blocked for the guest.

3. Airport Transfers and Railway Station Transfers

Airport, railway station and hotel transfers should be cancelled as early as possible. Late cancellations may attract charges if the vehicle has already been assigned, dispatched or blocked.

No refund may be available for no-shows, incorrect arrival details, missed flights or trains, delayed guest communication, or failure to reach the agreed pickup point.

4. Hotel-Inclusive Bookings

For bookings that include hotels, cancellation charges are subject to the cancellation policy of the respective hotel, resort or accommodation supplier.

• More than 45 days before arrivalWe will try to minimise cancellation charges, but hotel charges may still apply if the booked hotel has stricter, promotional, non-refundable or peak-season terms.
• Within 45 days of arrivalHotel cancellation charges may apply as per the respective hotel’s policy.
• Non-refundable hotel ratesSome hotel bookings may be partially or fully non-refundable from the time of confirmation.

5. Safaris, Train Tickets, Flights, Permits and Prepaid Services

Ranthambore safari permits, train tickets, domestic flights, monument tickets, guide bookings, permits, special event bookings and other prepaid services are governed by the rules of the respective supplier, government authority, railway, airline, hotel, ticketing platform or local operator.

These services may be partially or fully non-refundable once booked.

6. Tour Package Cancellations

For private tours or custom India journeys that combine vehicle, hotels, guides, tickets, safaris or other services, cancellation charges will be calculated based on the confirmed components of the booking.

Supplier charges, hotel charges, prepaid service charges, bank charges and any non-refundable costs will be deducted before any eligible refund is processed.

7. Changes to Confirmed Bookings

Date changes, route changes, vehicle upgrades, hotel changes, pickup time changes, destination changes or traveller-count changes are subject to availability and may involve additional charges.

Any change request should be shared as early as possible. We will try to assist where operationally possible, but confirmed supplier terms may still apply.

8. No-Show Policy

If the guest does not arrive at the agreed pickup point, does not respond within a reasonable time, provides incorrect pickup details or chooses not to use the confirmed service, the booking may be treated as a no-show.

No-show bookings may be non-refundable.

9. Refund Processing

Any eligible refund will be processed after cancellation confirmation and after applicable refunds are received from hotels, suppliers, authorities or service partners where relevant.

Refunds are generally processed within 7–15 business days after the refund amount is finalised.

Refunds will be issued using the original mode of payment wherever possible.

10. Non-Refundable Charges

The following charges are generally non-refundable:

• Bank transfer charges
• Currency conversion fees
• Payment gateway charges
• Intermediary bank fees
• Supplier cancellation charges
• Government permit or ticket charges, where non-refundable
• Administrative or service costs already incurred

11. Force Majeure

JB Car Rentals shall not be held responsible for cancellations, delays, service disruptions, route changes or additional costs caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, road closures, government restrictions, strikes, civil unrest, pandemics, accidents, protests, supplier failures, transport disruptions or other unforeseen events.

In such cases, refunds or rescheduling options will depend on the policies of the relevant suppliers and the actual recoverable amount.

12. Contact Us

For cancellation or refund questions, please contact:

JB Car Rentals
Agra, Uttar Pradesh, India
Email:support@jbcarrentals.in
Phone:+91 97199 96651